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Never received anything from the publisher and still don't have MongoDB in Action  RSS feed

 
Lanny Gilbert
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I received a purple moosage stating "Congratulations, you won a copy of MongoDB in Action: Covers MongoDB version 3.0 (2nd Edition). "
on May 13th. I replied and got a return email from JavaRanch.

But I haven't heard a thing from the publisher and don't have the book yet.

Ideas?

Lanny Gilbert
 
Jeanne Boyarsky
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Lanny,
The email you received should have included this text:

We've received your contact information.  Here are the next steps:
within 2-3 weeks - we send your information to the publisher.
possibly sooner if everyone replies right away.
0-3 months - the publisher needs to order and ship your books. The
timeline varies based on the publisher, book availability and where
you live.  (For software, it is an e-mail key and should happen right
away.)
6 months - statute of limitations .  If you don't get the book, we
can follow up within 3-6 months.  It might have been lost in the mail
or it the publisher might have forgotten.  If others received the
book, it likely got lost in the mail.


We are still within the window of 0-3 months.  I followed up with the publisher regardless. If you have any other questions about the book (or still don't hear back in a month), please email bookpromotion@javaranch.com
 
Lanny Gilbert
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Thank you for following up. I received an email from Manning yesterday, giving me a link to the eBook and noting that my book would be shipped in the next day or two.
Y'all are the best!
 
Jeanne Boyarsky
author & internet detective
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You're welcome.

And to anyone else reading this, it is easier for us if you email questions about book promo winnings to bookpromotion@javaranch.com. That's where we track everything so it helps to have queries in the same place.
 
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