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Mistakes made in online shopping

 
Ranch Hand
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I do not shop much on line, but the one time I had, I have made a severe blunder. I ordered a black T-shirt on line. It had the flag of a country on it. Unfortunately one of the bands of the flag was black. How stupid am I? Did not see it in the on line picture. I spent two hours sewing a thin line around the black band of the flag last Sunday, to make it look somewhat reasonable. With needle and thread, no machine. Anyone had something like that?
 
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Not exactly sure what you mean by the issue with the flag. Is there something wrong with the flag? Incorrect country? etc.

As a side note, to me, online shopping is no different that other forms of shopping. If what I bought is not really what I wanted, or I got the wrong size, color, etc., I return it. And if the policies are such that I can't return it, or is too prohibitively costly to do so, then I simply don't shop there anymore. This is standard business, in my opinion. Good customer service policies get repeat customers. And bad customer service policies loses customers.

The retail space is pretty cut throat, and companies with bad policies tend to get ... well ... disappear.

Henry
 
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so the flag of say, Botswana, has a black stripe:


If this were on a black shirt, it would look like a blue and white field, above a white and blue field...the black stripe would blend in with the shirt, unless there was some kind of border around the whole thing to set it off.
 
Henry Wong
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fred rosenberger wrote:
If this were on a black shirt, it would look like a blue and white field, above a white and blue field...the black stripe would blend in with the shirt, unless there was some kind of border around the whole thing to set it off.



Oh, I see. That makes sense. And yeah, that would be annoying...

Henry
 
Jan de Boer
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Henry Wong wrote:If what I bought is not really what I wanted, or I got the wrong size, color, etc., I return it.



Well, the T-shirt has to be printed on request, and they did exactly what I ordered them to do. Anyway, too late now. I have sewed a thin white line circumambulating the black belt. And it looks okay! And I spent 2 hours doing that, so I do not want to give my T-shirt back. I have hard labour in it now!  ;-)

 
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Except for food, I do most of my shopping online. And yeas, sometimes it's a flop. But I've been completely satisfied with the majority of purchases.
 
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Jan,
A preview would have been nice. But glad it was relatively easy (possible) to fix.
 
Jan de Boer
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Jeanne Boyarsky wrote:A preview would have been nice.



Yes. The UI worked like: choose a picture, choose a size, choose a colour... Then if the shirt colour matches one of the exact colours of the picture, a warning message would have been nice. I could send out a feature request!

 
Jeanne Boyarsky
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Even without an exact match, showing what it would look like lets you see contrast issues. Black on dark gray isn't good either!
 
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I had an experience from hell with an online tee shirt vendor last month.  I placed an order for 3 shirts, two of my own design.   Two weeks later, i received an email requesting me to submit a review on their performance.  I put in a one-star review saying that I had not received my order.  The company responded that one of the images I used was copyrighted, so the entire order was cancelled.  It gave me an email to reply to, so I sent an email asking which item was the problem and I received a notice that my email domain (yahoo.com for cripes sake!) could not be verified and my message would not be delivered.  
I figured I could try logging in and seeing if the order information was online, but my credentials would not work.  Clicking through the links to reset my password didn't work either.  Eventually I found a form for account problems so I filled out my info and submitted.  A few minutes later I received another notification that my email domain was rejected.  
A day or two later, I decided to try to call their customer service number.  Despite the fact that their page said they had Saturday hours, I received a recording that the office was closed.  
A few days later, I tried emailing the support address using my work account.  Finally, success!  I received a reply that the image that was the issue was a military insignia (see my bio for images) and they did not have the rights to print it.  I replied that this seemed strange, give that there were literally hundreds of items bearing military unit insignia on their site (later I actually found another one of my unit's insignia, not the one that I'd requested, available for order).  They replied that I would need to get written authorization from the unit to proceed.
I decided to cut bait on that particular item and asked them to reset my account credentials so I could continue with the items that were not problematic.  The credentials they sent me did not work.  

On the other hand, I ordered some items off NewEgg two weeks ago.  Free shipping and they arrived the next day.  I had been very happy with NewEgg back when I used to build my own desktops, but had not used the site in a long time.  Good to see they're still knocking it out of the park.  
 
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I feel your pain Joe. Nothing worse than a customer having to try several methods to try and get a response from a company. It appears to me that this company needs to take another look at their web content, given the conflicting information they gave you (eventually) compared to what they offered on their website (i.e. the military insignia).

Personally, I have always had excellent service with Amazon (at least in Canada). They generally offer free shipping on orders over CDN $35.00 (which doesn't take much of an amount to achieve, especially when you're buying programming books!).
 
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Randy Maddocks wrote:..  have always had excellent service with Amazon (at least in Canada).


I totally agree with Amazon.ca customer service.  I've recently started ordering groceries through Amazon.  They have messed-up three times now (fulfillment problems), and every time that have responded back within a few hours and offered to ship all the items in the order again at not cost, or refund the full amount of the order.
 
Randy Maddocks
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Ron McLeod wrote: I've recently started ordering groceries through Amazon.  They have messed-up three times now (fulfillment problems), and every time that have responded back within a few hours and offered to ship all the items in the order again at not cost, or refund the full amount of the order.



My daughter went through a similar situation when she ordered a watch through them. She did have to followup a couple of times, but like you, they ended up offering to ship the watch again at no cost, or refund full amount. That kind of service is part of what keeps customers coming back.

 
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