Delivery Leader
Founded in 1851, MassMutual is committed to its purpose: We help people secure their future and protect the ones they love.
Ranked No. 76 in the annual FORTUNE® 500 ranking (FORTUNE® Magazine, 6/15/16), MassMutual continues its long history of financial strength. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans achieve their financial goals. We continue to be recognized for our efforts to create a diverse and inclusive workplace! MassMutual is one of DiversityInc’s 2016 Top 50 Companies for Diversity and ranked a 2016 Top 10 Company for Executive Women by the National Association for Female Executives. In 2015, after more than 15 years of earning a place on the Working Mother Top 100 Best Companies list, MassMutual was inducted into the Working Mother Hall of Fame.
MassMutual also scored 100 percent on The Human Rights Campaign's Corporate Equality Index (CEI) to earn a spot on the CEI Best Places to Work List (2016). In addition, MassMutual has been recognized as a World’s Most Ethical Company by the Ethisphere Institute and 2016 Military Friendly Employer by Military Friendly. For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+ and Pinterest. MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives. CRN201806
POSITION SUMMARY:
As the complexity in the world continues to increase, it’s getting harder to get simple. At MassMutual, our vision is to help people secure their future and protect the ones they love. Within MassMutual Technology, we have undergone some recent changes to simplify our organization to deliver on this vision. We will be a dependable partner to our businesses by providing high quality IT services on time and within budget. We will do so by simplifying our architecture to focus on strategically valuable technologies, investing in our people to equip them with skills of the future, and promoting a culture of ownership and delivery.
If this vision excites you, we are seeking twenty-four (24) Delivery Leaders in our new structure to lead work-cells focused on business outcomes and projects. These individuals will be dedicated to our customer channels, emphasizes business/domain knowledge and delivery accountability, and minimizes ramp-up / ramp down costs. The roles will be aligned to some of the following:
-Delivery Lead, Application Capture and New Business
-Delivery Lead, Sponsor / TPA Solutions
-Delivery Lead, Salesforce Workplace
-Delivery Lead, Salesforce Insurance and Service
This is a great opportunity to be a part of a transformational journey at MassMutual. As we continue to grow our business and look for new ways to engage with customers, technology we will be one of the most important enables to our success and you can be a part of it.
Note: MassMutual is undergoing change, and as a result, we are removing officer titles over time as part of work we are doing to create a culture of reduced hierarchy and increased autonomy. While in our previous structure, this role would have been advertised as a Director, these officer titles are being phased out.
RESPONSIBILITIES:
-Manages 1-2 work-cells while also participating as an individual contributor (in one of the disciplines – Product Owner, Project Manager, Scrum Master, Business, Analyst, Developer, Tester, etc.) to delivery business outcomes; strategic, operational and BAU. Oversight of team of 6-25 people or <$2M of annual investment
-Accountable for delivery and health of work-cell (agile or waterfall) team(s)
-Responsible for managing capacity / demand of team(s) – gathering demand from IT and business leaders and planning accordingly, working with Portfolio Head
-Accountable for selection and engagement of team members – attract, retain and develop talent
-May have Product Owner responsibilities (if work-cell has an IT – see Product Owner responsibilities for more detail
-Accountable for cost center budget of work-cell
-May report into Product Manager / AVP or or VP positions or CIO (depending on scale of channel)
-Create an environment that is proactive, agile, economical, collaborative and accountable
-Coach, mentor and provide career guidance for all team members and build domain expertise within the team
-Ensure execution is aligned with best practices and standards as defined by CoEs and solutions deployed are secure as per EIRM standards
-Collaborate within and across CIO channels to identify delivery efficiencies, leverage teammates on the bench and ensure all teams are successful
-Provides information to business partners about product line improvement opportunities and collaborates with them to drive down costs and support capabilities
REQUIRED QUALIFICATIONS:
-Self-driven, extremely energetic individual who has the vision of enhancing the productivity of MM(IT) employees by leveraging the latest in technology
-Understanding of the impact of IT on business results
-Experience in managing business engagements starting from building strong relationship with the various business leads to balancing a wide variety of priorities
-Experience and knowledge of domain and/or proven record of learning quickly
-Has an understanding of an IT organization and which areas support tools, applications services and projects across IT
-Proven ability to apply financial insights and draw accurate conclusions from financial and other quantitative information
-Assists in the development and definition of the business partners’ strategy
-Deep technical knowledge in application development
-Excellent communication, presentation, influencing and reasoning skills
-Demonstrated leadership in coordinating initiatives across business and organizational boundaries, and building effective cross-functional teams
-Ability to travel and work under periods of stress.
-Authorized to work in the US with or without sponsorship
PREFERRED QUALIFICATIONS:
-3+ years of overall experience with at least 2+ years of IT leadership, business
unit, or other functional leadership experience
WINNING WAYS
-Focus on the Customer: Know your customers well; add value with a sense of urgency.
-Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies.
-Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences.
-Work Collaboratively: Partner with others to achieve results that leverage the right resources.
-Achieve Results: Focus on winning; consistently exceed expectations, beat the competition.
MassMutual Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
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