What do all the folder color/indicator symbol mean beside the post?

[Randy Tong]

What do all the folder color/indicator symbol mean ?

Example


I also notice that I have requested few posts to mark as resolved, but there are not been marked as resolved.

[Randy Tong]

Bump

[Stephan van Hulst]

Hi Randy,

This is from the top of my head, so I might be making some mistakes here. Another staff member will correct me if I'm wrong, I'm sure.

I believe that the big circle means that the topic starter has indicated that their question has been answered satisfactorily, and requests that a staff member marks te topic as resolved.

A small dot means that a staff member has marked the topic as resolved. This can occur multiple times by different staff members, and each time it will add another small dot. I will mark this current topic as resolved, and if another of my colleagues does the same thing, you can see that this thread will have more than one dot.

If many of your topics are not marked as resolved, that just means we are lazy.

I don't know what you mean by colors. I think the only colors we use are beige and yellow. Or maybe the colors are different, I don't know; I'm color blind. Yellow folders indicate topics that contain new posts since the last time you viewed the topic, and beige folders indicate that no new posts have been added since you last viewed the topic, or since you've started your browsing session.

[Stephan van Hulst]

Actually, instead of marking this topic as resolved, I've marked it as unresolvable, just so you can see another indicator: This topic now has a little tilde symbol (~) on top of it. We don't use this a lot because we like to think we can resolve everything.

Take a look at your topic "Why I can't reply some posts?". It's been marked as resolved two times, so you can see two dots on it.

[Stephan van Hulst]

I went into your profile and reviewed all the topics that have the big circle in it, and marked them as resolved if they were.

[Randy Tong]

Hi Stephan,

Thank you very much for your informative reply to my post. I remember there are a page showing what are all the indicator represented to, but I can't found it now.  Maybe it has moved to somewhere else I think?

[Ganesh Patekar]

Apology not active since long time and didn't notice the thread topic. Stephan explained correct except you can have max two red resolved dots, here is the list of meanings of Topic Icons. See if that helps.

[Randy Tong]

Thanks! It is exactly what I am looking for

[Liutauras Vilda]

Stephan van Hulst wrote:I believe that the big circle means that the topic starter has indicated that their question has been answered satisfactorily, and requests that a staff member marks te topic as resolved.

Slight correction. Circle means that thread is still open for discussions. In simpler words, still expecting some other opinions.

[Liutauras Vilda]

Liutauras Vilda wrote:

Stephan van Hulst wrote:I believe that the big circle means that the topic starter has indicated that their question has been answered satisfactorily, and requests that a staff member marks te topic as resolved.

Slight correction. Circle means that thread is still open for discussions. In simpler words, still expecting some other opinions.

Now that I look to tooltip of this, it seems you were right about that. But I'm pretty sure in my memory stays other definition of it. Maybe it was changed... Sorry for confusion.

[Stephan van Hulst]

That seems to contradict what the page Ganesh linked to says.