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Read email from Universal distribution groups once new mail received in outlook group

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#1. I am able to read the outlook emails of particular person from their respective mailbox Folders.

#2. I have read the already created Universal distribution groups and its members using:

#3. The ticket should be created when a new email received by Universal distribution groups and sent it to actual caller from Universal distribution groups itself. To achieve this, I came across to first step to read the email received by Universal distribution groups . I looked through the
Microsoft Exchange EWS API  https://docs.microsoft.com/en-us/exchange/client-developer/exchange-web-services/distribution-groups-and-ews-in-exchange documentation but does not found any API to read the email received in Universal distribution group.  

Can somebody give me insights on this??
Your sharing appreciable !!

Thank you.
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