I agree IBM's webiste is not so user friendly.U have to dig down 20 feet to get to even some basic information.
Here is the site you can submit problem online..
http://www-3.ibm.com/software/support/probsub.html Also I prefer :
www.websphere-world.com for any good information...it is lot better than even IBM.
you get uptodate websphere information.
Also for tutorials ,videos and handson I prefer:
www.webspherecentral.com hope this helps
David
