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LockDown browser automatically closes on pre-exam system check

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HI, I need a help

I've just scheduled IZ0-829 exam, but when I tried Pre-Exam System Check, on the Step 3 TEST THE SECURE BROWSER
when i click this button, LockDown Browser opens for a few seconds, and then automatically closes.

Also, if I check on STEP 4 that Secure Browser successfully tested then on Start Exam, same situation again happens

Has anyone had the same problem and how did they solve it?

Thank you very much.
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