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Disconnected by Proctorio during OCP exam

 
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Hello everyone! This morning, I was taking the OCP 1Z0-829 exam. Everything was going well during the exam, and I had answered around 20 questions when suddenly I got disconnected with the following message on the screen: "Le test a pris fin et vous avez été déconnecté" (oh yeah i live in France) but it means 'The test has ended, you have been disconnected.' Panicked, I sat in front of the screen for a few minutes, thinking something might happen, but nothing did! During the exam, I was in an empty room with no noise. I then did a quick search on Google to get more information about the Proctorio system, and apparently, it relies on eye movement to detect potential cheating. During the exam, I had a piece of paper and a pen to my right, which I was using for debugging "complexe" code. Do you think that might be the reason I got disconnected ? One hour later, I received an email from Oracle stating that I had failed the exam with a score of 30% (understandably, since I had only answered 20 questions). I’ve sent an email to Oracle's customer service, hoping I can get a refund. Has anyone here experienced a similar issue?
NB: Sorry for any potential mistakes, but I mostly speak French.
 
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