Deborah Luedtke

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since Dec 22, 2005
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Recent posts by Deborah Luedtke

Contract to hire perm position. This individual will play a critical role in supporting, maintaining and developing IVR applications. Ongoing development support for existing IVR systems is crucial as is the ability to migrate those systems to other technologies as deemed appropriate

Job Description:

Position requires a bachelor�s degree in computer science or related technical field, and a minimum of 4+ years of work experience in designing and developing VXML/IVR and VOS/CTADE enterprise software and system solutions.

Required knowledge and experience is as follows: Extensive experience with VXML IVR Solutions and experience with VOS/CTADE legacy systems. Strong development experience with the following languages: VXML, XSL within Windows and Linux environments are essential for this position as are excellent troubleshooting skills.


Essential Functions

1.Provides leadership in implementing innovative web-based IVR/VXML solutions for existing and emerging systems.
2.Shoulders administrative responsibility of all VXML based platforms. This includes installation, upgrades, troubleshooting, and maintenance.
3.Participates in the full life cycle in maintaining VOS/CTADE and VXML IVR based applications
4.Participates in the full life cycle in porting VOS/CTADE clients to VXML IVR solutions.
5.Leads and/or participates in design and code reviews
6.Provides technical direction in catering to customer business requirements
7.Addresses IVR application performance, scalability and extensibility.
8.Provides direction based on emerging technologies
9.Mentors other professionals in the maintenance, porting and delivery of IVR application solutions
10.Participates in the deployment, administration, and support of integrated web and telephony based applications.
11.Troubleshoots and resolves both system and application problems.




Required Skills and Experience

�4+ years experience in IVR design and development
�Experience with ASR such as Voice Genie, Intervoice
�Experience with Nuance/and VOS/CTADE
�Experience with VOS/CTADE development
�Knowledge of Linux and Win 2000 is a must.
�Platforms: Dialogic, SIP, Linux, NT, Unix (Solaris), XP, Win2003
�Languages: VXML, CCXML, XSL

Preferred Skills and Experience

�Development Standards: J2EE
�Languages: JAVA, JSP, P-SQL, XML, HTML, EJB
�Web: Jetty, Tomcat, Apache
�Middleware: JBoss
�RDBMS: Oracle 9i
�Methodologies: J2EE, OOD, RUP, Relational Model
�CM: CVS
�IDE: Eclipse
�CTI: Cisco ICM
�Knowledge of database management system such as Oracle
�Knowledge of Unix
15 years ago
This is initially a contract with option to go permanent. Required knowledge and experience is as follows: Extensive experience with software application development process and methods, object-oriented design and development and agile development methodologies. Strong development experience with the following languages: JAVA, JSP and PL-SQL within Windows and Linux environments are essential for this position as are excellent troubleshooting skills.

VXML related IVR speech application development is a plus.

Essential Functions

1. Provides leadership in implementing innovative web-base solutions for existing and emerging systems.
2. Participates in the full life cycle in maintaining web-based applications
3. Participates in the full life cycle in porting web-based applications to applicable emerging technologies.
4. Leads and/or participates in design and code reviews
5. Provides technical direction in catering to customer business requirements
6. Addresses application performance, scalability and extensibility.
7. Provides direction based on emerging technologies
8. Mentors other professionals in the maintenance, porting and delivery of application solutions
9. Participates in the deployment, administration, and support of integrated web and telephony based applications.
10. Troubleshoots and resolves both system and application problems.
11. Provides insight into optimal lifecycle processes, practices, and procedures

Required Skills

� Platforms: Dialogix, Linux, NT, Unix (Solaris), XP, Win2003
� Development Standards: J2EE
� Middleware: JBoss
� Languages: JAVA, JSP, P-SQL, XML, XSL, HTML
� Web: IIS, Tomcat, Apache (any of these)
� RDBMS: Oracle 9i
� Methodologies: J2EE, OOD, RUP, Relational Model

Preferred Skills

� Languages: VXML
� CM: CVS
� IDE: Eclipse
15 years ago