Ron VanDerMaarel

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since Aug 17, 2012
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Recent posts by Ron VanDerMaarel

Hi All,

We are experiencing an issue that does not happen all the time for all users.
We are using Java Web Start to launch an application from our server.
The first time it is launched, there is no issues, it creates a short cut on the desktop, and everything works great.
After a while, some users will get a failure to launch error when clicking the icon on their desktop.
When we look at the cache, the application is no longer there.
At this point we delete the icon from the desktop, and relaunch the application from the server.
The application then has to be removed from the cache, because the icon does not get reinstalled on the desktop.
Once we launch it again from the server, the icon appears and the user is good for a while again.

We thought it originally had something to do when users logged in through VPN, but now we are finding the issue is with uses who have a machine which is always connected to the network ?

Has anyone come across this, and know of a solution. Some users are getting frustrated, with having to call support to have the application reinstalled periodically.

Thanks
Ron VanDerMaarel
11 years ago